Over, short & Damage (OS&D) Coordinator

Mississauga Coordinator

Studenttimes Staffing Solutions Inc., is a professional recruitment company. Beyond offering recruitment services and placements, we are driven to establish a long-term relationship with job seekers and companies throughout the GTA. Studenttimes Staffing Solutions Inc., has established itself as a niche recruitment firm specializing in Information Technology, Supply Chain & Logistics, Industrial & Skilled Trades, Clerical & Administration, Finance & Accounting and Sales & Marketing for all levels within an organization from senior to administrative. One of our esteemed clients is seeking an experienced OS & D Coordinator to join their dynamic team!

 

Responsibilities:

 

• Performing daily OS & D audit

• Identify overages, shortages and damaged freight

• Receive and enter unloading exceptions

• Communicate with other service centers and/or shippers for missing paperwork or freight

• Analyze claim data to find root causes of loss and damage claims

• Communicate with Quality Assurance Manager on freight dispositions for returns, damages and storage charges

• Works with other departments to determine corrective measures to prevent future claims

• Daily report monitoring

• Acknowledges, investigates, negotiates and settles claims

• Interface with both internal and external customers

• Requests documentation and information needed from carriers to resolve claims, or letters of denial

• Handle the disposition of the OS & D freight with the shipper

• Answer OS & D calls from shippers

• Participates in proactive team efforts to achieve departmental and company goals

• Contact customers to discuss or resolve OS & D On-hand issues

• Generate OS & D reports

• Billing-OS & D /On-hand

• Issue legal notices of undeliverable freight

• Files claims with carriers

• Execute on hands and refusals

• Complete all necessary paperwork

• Professional phone etiquette

 

Requirements :

 

• High school diploma;

• Minimum two years customer service/LTL experience or one year OS&D experience

• AS400 Knowledge a must Qualified applicants are encouraged to submit their application.

Applications must include resume. We thank all applicants but only those considered for an interview will be contacted.