The individual in this position will provide vendor application and related systems support for Operator Training Simulator (OTS) (e.g., Aveva DynSim & Unisim), Crude Assay (e.g., [Schneider Electric] Spiral CrudeSuite) and AspenTech PIMS & Orion).

Work will include support such as troubleshooting vendor application installation and other issues on company desktops, guiding users to documentation, working with the application vendor to troubleshoot issues, managing related support tickets and work in TFS, as well as troubleshoot vendor application server installations. Will also install, configure, and manage vendor server components. Will also DRIVE automation, performance improvements, and simplification with support.

The individual may be required to periodically provide application support during non-office hours as required.

Additional tasks to be performed:

• Provide ongoing support, technical knowledge and consulting services on the applications
• Troubleshoot technical problems, performs diagnosis, resolution and recovery
• Provide general application technical support\maintenance\installation help
• Monitor application performance
• Package and scripting unattended and silent application installations in SCCM when new application versions become available
• Raise issues and system improvement possibilities as needed
• Provide consulting services to business and other IT teams in terms of application functionality, usage, security, controls and others
• Develop/update/maintain technical instructions/documentation (e.g., security and support models)
• Maintain development environment
• Coordinate application user acceptance testing with business custodians
• Participate in weekly support calls with vendor and business custodians
• Generate and provide test data
• Maintain both internal and external application support documentation
• Coordinate support issues with other EMIT organizations

Qualified candidates should have experience in / familiarity with the following areas:

• SQL Queries / SQL Database (will help deploy database models and move data)
• Packaging Scripting (e.g. VB, Batch)
• Scripting VB.NET/VBS/PowerShell/BAT
• General Debugging / Windows Utilities (e.g. Process Manager, RegMon, Perfmon, Registry)
• Client/Server Model
• Network troubleshooting
• Basic Windows Commands (e.g. ping, traceroute, ipconfig, etc.)
• Troubleshooting Java applications (e.g. JRE, JVM)
• Security & Controls
• Agile (Scrum)

Huge plus, but not required:

• Aveva product – DynSim
• Spiral Product CrudeSuite support
• Honeywell product – Unisim support
• AspenTech – Orion / MBO & PIMS support
• Azure Cloud experience

Requirements:

• Able to work independently and provide technical guidance to others.
• Maintains expert-level knowledge of primary skill requested.
• Prior experience with the primary skill requested and a professional degree required.

Additional Comments for suppliers:

Looking for someone that can support engineering applications. Must have previous experience supporting similar applications (may not be the same ones; ideal if they are). Having some sort of scripting foundation in VBS, VBA, Python, Powershell is a must.