Customer Service and Administrative Assistant
Job Description
Studenttimes Staffing Solutions is a professional recruitment agency that specializes in providing permanent, temporary, and contractual staffing solutions, for both full-time jobs and part-time job. Offices in Mississauga | Brantford | Cambridge – Ontario, Canada.
A customer service administrative assistant is responsible for responding to customers’ inquiries and concerns, alongside performing administrative tasks as required. This is a key role in a complex, multi-national organization and is best suited for individuals with experience in a fast-paced entrepreneurial professional services environment.
Responsibilities:-
- Process customers’ education orders and exams, and related administrative activities
- Facilitate excellent customer service by responding to inbound calls and emails
- Direct incoming queries and sales leads to the appropriate stakeholder
- Update the CRM database (MS Dynamics) with information about course attendees, orders, and notes on all customer interactions
- Communicate as required with registered students/customers to facilitate a smooth, high quality education experience
- Assist customers with technical support for online and virtual courses, and online exam writing
- Process e-newsletter subscriptions; update the database with un-deliverables.
Qualifications:-
- Post-secondary education; diploma or certificate in business or office administration
- Minimum 2 years experience in a similar multi-faceted customer service role, preferably in a service office environment
- Strong team spirit
- Demonstrated ability to manage multitasks of varying complexity
- Excellent problem-solving, critical thinking, analytical skills, and strong written and oral communication skills
- Strong business thinker who understands the importance of customer service excellence and its links to revenue generation and customer retention
- Strong attention to detail and an ability to take the initiative to complete tasks
- Proficient in Microsoft Office; strong and effective data entry skills (speed and accuracy)
- Passionate about providing excellent customer service and must have excellent phone and email manners.
While we thank all applicants for their interest, only those who are considered for an interview.
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