Order Fulfillment Specialist
Job Description
Studenttimes Staffing Solutions is a professional recruitment agency that specializes in providing permanent, temporary, and contractual staffing solutions, for both full-time jobs and part-time job. Offices in Mississauga | Brantford | Cambridge – Ontario, Canada.
An Order Fulfillment Specialist works at warehouse facilities where they are in charge of preparing and processing customer orders, ensuring timeliness and accuracy.
Responsibilities:
- Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
- Recognize and respond to the client’s needs, identifying opportunities to promote and provide advice on our products or services. Inform clients about services and products available, and make recommendations where possible
- Handle disgruntled or dissatisfied callers in a courteous and professional manner. Strive to resolve client issues on the first call without escalation
- Prepare and distribute open order reports to all impacted stakeholders. Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information.
- Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution including entering ACIGN tickets
- Expedite customer orders at customers request and whenever possible
- Participate in customer collaboration meetings
- Order management of assigned customer accounts including quotes, order entry, order follow up
- Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
- Perform special studies and carry out special assignments, as required by lead and/or supervisor, determined by business needs
Qualifications:-
- Strong customer service and troubleshooting skills
- Computer literate, including effective working skills of MS Office and Lotus Notes
- Exceptional conflict resolution, negotiation, and objection handling skills
- Customer Focus
- Excellent interpersonal skills
- Team Work
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Fluency in English and French is required (oral & written).
While we thank all applicants for their interest, only those who are considered for an interview.
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