Service Coordinator
Job Description
Studenttimes Staffing Solutions is a professional recruitment agency that specializes in providing permanent, temporary, and contractual staffing solutions, for both full-time jobs and part-time job. Offices in Mississauga | Brantford | Cambridge – Ontario, Canada
The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion and will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs.
Responsibilities and Duties
- Dispatching new service work orders that come in via phone/email
- Coordinating technicians for rescheduled and/or repair work orders
- Efficiently routing all service technicians for their day with emphasis on start and end locations
- Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
- Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
- Assisting with NDS phone call intake, and well as actioning emails in the service inbox as required
- Providing customer updates when required, as well as being able to speak to the status of a service work order at any given point in the completion process
- Additional tasks and duties as required for the Service Team
Qualifications and Skills
- 1+ years of Customer Service or Dispatching experience.
- Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.
While we thank all applicants for their interest, only those who are considered for an interview
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